Return and Refund Policy

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Crape Myrtle Niagara is a family business, and understands the need to keep our great customer base thrilled with their purchases.  Due to unfortunate bad actors, the need to have stipulations in place is required. We truly hope you enjoy your unique plants and Southern Hardy trees.

• Claims. All claims must be submitted in writing only, and only within 3 days after delivery or pick up. Please email us if you have any problems; if you call us regarding any claims, you will be asked to email us anyway. We do not accept any claims after 3 days of order arrival if shipped.
  
• Returns. If an item hasn’t met your expectations, you can return it within 3 days of order arrival using proper packaging, and receive the plant cost refund after we get the item back in good condition only.  
  
• Shipping and handling costs generally are not refundable. However after reviewing photos we reserve the right to make a decision on sending a paid return label.
  
• Damaged items. We generally ship during the Spring months for this reason, however we can not be responsible for temperature damage of plants during transportation (heat or cold). Please notify us if weather is not permitting in your region, we can hold your order.
  In some cases, we may replace a dead or badly damaged plant only if the damage was caused by improper packaging and only after receiving a picture of the dead plant or returning the plant at our expense - in order to determine the reason of damage. Please contact us first before sending the plant back.
  
• Lost package. If you believe your package was lost in transit, we reserve the right to initiate the inquiry to determine if the package was actually lost. We follow proper shipper procedures to determine if the package was signed by another person, stolen, or lost by requesting a POD.  If you have not received your package and the shipping company confirms lost package was not delivered, then we will re-ship the order again pending inventory. We will not reship or refund orders for which the shipping company can confirm delivery at the destination. 
   
• Order changes or cancellation. If you decide to change an item in your order, remove/add items or cancel your order for whatever reasons, you have to do so via email. We do not accept any order changes over the phone. If your order has been already packed then no changes can be made. If you decided to cancel the order, cancellation/restocking fees of 10% may apply.  Keep in mind, initially, these are special orders reserved just for you, but we understand unforeseen circumstances may take place.

• Responsibilities. Once you received a plant - this plant becomes yours. No guarantee, expressed or implied, is made for the successful growth after planting. We will not assume responsibility for plants which have died as a result of improper planting or care.  These plants are considered experimental to overwinter for hobbyists, therefore you have to have conducted prior research before ordering. If you don't know how to grow a certain plant, please, contact us with any questions in advance including overwintering needs.  We'd be glad to help!
  

If a return is immanent: 

1. Contact us regarding returned item ASAP
2. Please pack a plant properly, since we issue a refund only if a plant is returned to us in good condition. We took great care packing plants before shipping to you and we expect plant to be packed the same way. Don't just simply throw it in a box and expect us to accept it as roots and foliage may be damaged.
3. Ship a plant using the same service in how you received it. If you have questions or need return labels, we can provide it for you.
4. Try to ship it on Monday-Tuesday, so the package is delivered to us before the weekend where it's not held in a warehouse for extended periods of time.